Administration and Customer Service Officer
Job No:
131229
Location:
Jamberoo
- Are you a genuinely friendly, customer-focused admin pro, looking for something new?
- Join one of NSW's most renowned tourism brands at a family-owned and operated water park!
- Enjoy an attractive salary package plus a host of awesome employee perks!
About the Opportunity
Jamberoo Action Park is looking to welcome a full-time Administration and Customer Service Officer to their team, based out of the park in Jamberoo, NSW.
Reporting to the General Manager, this is a key role that will see you completing day to day business administration tasks and actioning customer enquiries, with your workload and responsibilities fluctuating over the year, due to the seasonal nature of the park.
- Responding to incoming communication with a range of customers and other stakeholders (face-to-face, letters, phone and email);
- Processing and assisting with any customer enquiries, ticketing, bookings, feedback or complaints;
- Updating business documents and maintaining administrative systems, filing and records;
- Maintaining office space and supplies, handling ordering and basic financial administration; and
- Assisting other departments as required with business research, reporting, document management and staff communication.
To Be Successful
Personable and collaborative, you'll be super organised, with strong attention to detail and the ability to effectively prioritise your workload, working mostly autonomously.
Your positive 'can do' attitude, great phone etiquette and well-developed customer service skills will help you to develop effective relationships with stakeholders at all levels of the business. You'll also need to be highly computer literate, confident learning and using a range of software.
Any experience in a similar environment, or related to group booking or corporate tourism would be a bonus, though this isn't essential provided you're keen to learn!
Please note: You'll need to be willing to obtain a Working With Children Check and National Police Check.
About the Benefits
This role presents a great opportunity to work for one of NSW's most renowned tourism brands! You will have the opportunity to fully exercise your skills whilst working with a supportive and committed team.
Jamberoo Action Park is offering an attractive remuneration package, negotiable based on your experience, plus fantastic training and career development opportunities, with the chance to grow your skills in areas that interest you!
You will also enjoy complimentary park access for you and your family, and can have lunch provided on the Park's operational days.
You'll be joining a genuinely friendly and close-knit team, who are well supported by park management, who really do value each team member and offer a fun and friendly working environment!
Bring your customer service skills to a well-established and reputable theme park – Apply Now!